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Austin Health
CASE STUDY - HEALTH & HOSPITAL PARKING
Victoria, Australia
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
Background
Austin Health Hospital, located in Melbourne, Victoria, is a major healthcare provider and an academic and research center. It includes the Austin Hospital, Heidelberg Repatriation Hospital, and the Royal Talbot Rehabilitation Centre. Known for its comprehensive range of services and cutting-edge medical research, Austin Health plays a vital role in the healthcare landscape of the region.
Despite the extensive parking facilities, Austin Health Hospital faces several challenges. High demand is a significant issue due to the hospital's reputation and the large volume of patients and visitors, often resulting in congestion. Additionally, parking fees are a major concern for patients and visitors, especially those who require frequent visits for ongoing treatment. Ensuring that parking spaces are accessible to all, particularly those with mobility issues, remains a continuous priority. The hospital also faces the challenge of managing the environmental impact of large parking facilities, including traffic congestion and emissions. Furthermore, ensuring adequate parking spaces for staff, especially during peak hours, is crucial to prevent delays in healthcare delivery.
Objectives
To address these challenges, Austin Health Hospital management partnered with CDS, a leading parking management software solution, to modernize its parking operations and enhance user experience.
Improve Accessibility
Ensure easy access for all users, including those with disabilities.
Facilitate Easy Navigation
Implement clear signage and wayfinding systems for smooth traffic flow.
Streamlined Payment Systems
Offer multiple payment options, including contactless and mobile payments.
Data-Driven Decisions
Utilize analytics to gain insights into parking usage patterns and optimize parking policies.
Solutions and Implementations
To enhance parking operations and elevate the customer experience at Austin Health Hospital, the venue will implement CDS's advanced parking management software solutions, iPark and PARKi.
These technologies will streamline real-time monitoring of parking spaces and automate entry and exit processes, reducing congestion and wait times.
Stakeholder Engagement
Meetings with airport management, staff, and frequent travelers to understand their needs and expectations.
Technical Integration
Collaboration with Kotara Shopping Centre IT team to integrate iPark with existing systems and infrastructure.
Pilot Testing
A pilot phase in one parking lot to test the system, gather feedback, and make necessary adjustments.
Full Deployment
Gradual rollout of iPark across all parking facilities at Home Co. Kotara, supported by user training sessions and promotional campaigns.
Ongoing Support
Continuous technical support and system updates based on user feedback and technological advancements.
iPark Software Integration
Software Integration
iPark was tailored to meet the specific needs of Austin Health Hospital parking facilities and seamlessly integrated into its existing infrastructure. Key features included:
- Automated Entry and Exit: Implementation of automated barriers with advanced license plate recognition (LPR) technology for seamless entry and exit.
- Real-Time Space Availability: Deployment of sensors and cameras to provide real-time data on available parking spaces.
- Reservation System: Introduction of an online reservation system for tenants and visitors to reserve parking spots in advance.
- Mobile Payments: Integration with various payment options, including mobile payments through the iPark app.
- Dynamic Pricing:
Implementation of dynamic pricing models to optimize revenue and manage demand during peak hours.
Enhanced User Support
- Customer Service Portal: Development of an online portal for tenant and visitor inquiries, support, and assistance.
- User Guides and Assistance:
Provision of user guides and in-app assistance features within the iPark app for seamless navigation and support.
Data Analytics and Reporting
Implementation of iPark's analytics module to provide comprehensive insights into parking usage, revenue generation, and user behavior. This included:
- Usage Analytics: Analysis of peak parking times, space utilization rates, and occupancy trends.
- Revenue Tracking: Detailed reports on revenue generated from parking fees, fines, and other sources.
- User Feedback Analysis:
Collection and analysis of user feedback to drive continuous improvements in the parking experience.
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Implementation Process
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
Stakeholder Engagement
Meetings with hospital management, staff, and frequent travelers to understand their needs and expectations.
Submit payment
Collaboration with Austin Health Hospital's IT team to integrate iPark with existing systems and infrastructure.
Pilot Testing
A pilot phase in one parking lot to test the system, gather feedback, and make necessary adjustments.
Full Deployment
Gradual rollout of iPark across all parking facilities at Austin Health Hospital, supported by user training sessions and promotional campaigns.
Ongoing Support
Continuous technical support and system updates based on user feedback and technological advancements.
Results
We have substantially improve the overall experience for car park users
Improved Parking Efficiency
Reduced Congestion: Automated entry and exit systems reduced wait times and congestion, particularly during peak travel times.
Optimized Space Utilization:
Real-time data on space availability allowed for better distribution of vehicles, increasing overall utilization rates.
Enhance User Experience
Convenience: The PARKi app provided a convenient and stress-free parking experience, with 90% of users reporting higher satisfaction.
Advance Reservations:
Online reservation capabilities gave passengers peace of mind, knowing they had a guaranteed parking spot.
Automated Operation
Efficiency Gains: Automation of entry, exit, and payment processes reduced the need for manual intervention, freeing up staff for other tasks.
Reduced Errors:
Automated systems minimized errors associated with manual processing, improving overall accuracy and efficiency.
Data-Driven Insights
Informed Decisions: Data analytics provided insights into parking patterns, informing infrastructure investments and policy adjustments.
Revenue Management:
Improved revenue tracking and management from parking fees and fines.
Conclusion
The implementation of iPark and PARKi at Austin Health Hospital significantly enhanced parking management and customer satisfaction. By leveraging advanced technology and data analytics, the airport optimized its parking operations, reduced congestion, and provided a seamless experience for passengers. The success of this initiative demonstrates the potential for technology-driven solutions to address common challenges in airport parking management.
Austin Health Hospital continues to work with CDS to explore new features and improvements, ensuring that the parking experience evolves with the changing needs of its passengers.
