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City of Boroondara
CASE STUDY - COUNCIL PARKING
Melbourne Victoria Australia
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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.
Background
Boroondara City Council, located in the eastern suburbs of Melbourne, Australia, is responsible for providing various services to its residents, including maintaining public infrastructure and managing local parking. Covering an area of approximately 60 square kilometers, Boroondara is home to over 180,000 residents and features a mix of residential, commercial, and recreational areas. The council is committed to improving the quality of life for its residents by ensuring efficient service delivery and maintaining a well-functioning urban environment.
Objectives
To enhance operational efficiency and boost user satisfaction, the Boroondara City Council embarked on a comprehensive initiative to modernize their parking meter system. The council decided to implement the CDS (Centralized Digital Solution) parking meter system. This initiative aimed to incorporate advanced technology, streamline the payment process, and provide a more user-friendly interface for residents and visitors.
Enhance User Experience
Provide a seamless and convenient parking experience in council-managed car parks.
Leverage Technology
Integrate modern technology for better management and data analysis.
Improve Efficiency
Reduce maintenance costs and downtime associated with parking meters.
Increase Revenue
Optimize parking meter usage to boost revenue collection.
Solutions and Implementations
The implementation phase focused on deploying CDS parking pay meters across Boroondara City Council's car parks, integrating them seamlessly into existing infrastructure while ensuring ease of use and robust functionality.
Solutions
The implementation phase focused on deploying CDS parking pay meters across Boroondara City Council's car parks, integrating them seamlessly into existing infrastructure while ensuring ease of use and robust functionality.
- Advanced Hardware: Installed CDS parking pay meters featuring intuitive touchscreens, clear displays, and multilingual support to enhance accessibility for all users.
- Contactless Payment Integration:
Integrated contactless payment capabilities into CDS meters, supporting payment methods such as credit/debit cards.
- Real-Time Data Analytics:
Enabled CDS meters to provide real-time data on parking usage, revenue collection, and meter status, empowering the council with insights for informed decision-making.
- Remote Monitoring and Maintenance: Implemented a proactive maintenance strategy with remote monitoring capabilities, reducing downtime and ensuring uninterrupted service for parkers.
- Public Education Campaign: Launched an extensive public education campaign to familiarize users with the new CDS meters, their benefits, and how to use them effectively.
Implementations
- Needs Assessment: Conducted surveys and gathered feedback from car park users, including residents, visitors, and local businesses, to understand their needs and pain points regarding parking payment methods.
- Technology Evaluation: Researched and evaluated modern parking pay meter technologies, focusing on CDS for its advanced features, including robust hardware, contactless payment options, and real-time data analytics capabilities.
- Vendor Selection: Issued a request for proposals (RFP) and selected CDS as the vendor based on their ability to meet the council’s requirements, including durability, reliability, and user-friendly interface.
- Pilot Program: Implemented a pilot program in select car parks to test the new system's functionality and gather user feedback for iterative improvements.
- Full Implementation: Rolled out the CDS parking pay meters across all council-managed car parks based on successful pilot outcomes and refined user experiences.
Results
We have substantially improve the overall experience for car park users
Improved Parking Efficiency
Reduced Congestion: Automated entry and exit systems reduced wait times and congestion, particularly during peak travel times.
Optimized Space Utilization:
Real-time data on space availability allowed for better distribution of vehicles, increasing overall utilization rates.
Enhance User Experience
Convenience: The PARKi app provided a convenient and stress-free parking experience, with 90% of users reporting higher satisfaction.
Advance Reservations:
Online reservation capabilities gave passengers peace of mind, knowing they had a guaranteed parking spot.
Automated Operation
Efficiency Gains: Automation of entry, exit, and payment processes reduced the need for manual intervention, freeing up staff for other tasks.
Reduced Errors: Automated systems minimized errors associated with manual processing, improving overall accuracy and efficiency.
Data-Driven Insights
Informed Decisions: Data analytics provided insights into parking patterns, informing infrastructure investments and policy adjustments.
Revenue Management: Improved revenue tracking and management from parking fees and fines.
Conclusion
The Boroondara City Council’s initiative to implement the CDS parking meter system has resulted in improved user experience, increased revenue, and more efficient operations.
By leveraging modern technology and engaging with the community, the council has set a benchmark for other municipalities looking to enhance their parking infrastructure. The successful implementation of this project highlights the importance of user-centered design, stakeholder engagement, and continuous improvement in public service delivery.
