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Eden Square Car Park

CASE STUDY - Residential PARKING

Abbotsford, Victoria, Australia
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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

Learn more

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

Learn more

Background

Eden Car Park is conveniently located at 677 Victoria Street, Abbotsford, VIC 3067. This busy street in central Abbotsford makes the car park an essential facility for a wide variety of users, including local businesses, shoppers, tourists, and residents. The car park faces high demand during peak hours, often resulting in a shortage of available spaces. This problem is especially pronounced on weekdays when nearby offices and businesses are fully operational, leading to frustration for users trying to find parking.

Objectives

To address these challenges, Eden Car Park management has partnered with CDS, a leading provider of parking management solutions including iPark and PARKi, to modernise and enhance its parking processes. This collaboration aims to significantly improve the overall experience for car park users.

Automate Operations

Implement advanced technologies to streamline and automate parking operations, reducing manual intervention and improving efficiency.

Enhance User Experience

Upgrade facilities and services to provide a seamless, convenient, and user-friendly experience for all patrons.

Integrate with Smart City Infrastructure

Upgrade facilities and services to provide a seamless, convenient, and user-friendly experience for all patrons.

Data-Driven Decisions

Utilize analytics to gain insights into parking usage patterns and optimize parking policies.

Solutions and Implementations

Eden Car Park, in collaboration with CDS, will implement a comprehensive set of solutions aimed at modernizing and enhancing its parking processes. This initiative is designed to address existing challenges and improve the overall experience for car park users.



Stakeholder Engagement

Meetings with airport management, staff, and frequent travelers to understand their needs and expectations.


Technical Integration

Collaboration with Kotara Shopping Centre IT team to integrate iPark with existing systems and infrastructure.


Pilot Testing

A pilot phase in one parking lot to test the system, gather feedback, and make necessary adjustments.


Full Deployment

Gradual rollout of iPark across all parking facilities at Home Co. Kotara, supported by user training sessions and promotional campaigns.


Ongoing Support

Continuous technical support and system updates based on user feedback and technological advancements.

iPark Software Integration


Software Integration

iPark was specifically tailored to meet the unique requirements of Eden Car Park's corporate parking facilities and was seamlessly integrated into its current infrastructure.


Key features included:

  • Automated Entry and Exit: Implementation of automated barriers with advanced license plate recognition (LPR) technology for seamless entry and exit.
  • Real-Time Space Availability: Deployment of sensors and cameras to provide real-time data on available parking spaces.
  • Dynamic Pricing: Implementation of dynamic pricing models to optimize revenue and manage demand during peak hours.


Enhanced User Support

  • Provide various payment methods, including contactless payments, mobile app integration, and pay-on-foot stations, to accommodate diverse user preferences.


Data Analytics and Reporting

Implementation of iPark's analytics module to provide comprehensive insights into parking usage, revenue generation, and user behavior. This included:

  • Usage Analytics: Analysis of peak parking times, space utilization rates, and occupancy trends.
  • Revenue Tracking: Detailed reports on revenue generated from parking fees, fines, and other sources.
  • User Feedback Analysis: Collection and analysis of user feedback to drive continuous improvements in the parking experience.

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Results

We have substantially improve the overall experience for car park users

Improved Parking Efficiency

Reduced Congestion: Automated entry and exit systems reduced wait times and congestion, particularly during peak travel times.


Optimized Space Utilization: Real-time data on space availability allowed for better distribution of vehicles, increasing overall utilization rates.

Enhance User Experience

Convenience: The PARKi app provided a convenient and stress-free parking experience, with 90% of users reporting higher satisfaction.

Automated Operation

Efficiency Gains: Automation of entry, exit, and payment processes reduced the need for manual intervention, freeing up staff for other tasks.


Reduced Errors: Automated systems minimized errors associated with manual processing, improving overall accuracy and efficiency.

Data-Driven Insights

Informed Decisions: Data analytics provided insights into parking patterns, informing infrastructure investments and policy adjustments.


Revenue Management: Improved revenue tracking and management from parking fees and fines.

Conclusion

The partnership between Eden Car Park and CDS, focusing on the implementation of iPark and PARKi solutions, marks a significant step forward in enhancing the efficiency and user experience of the parking facility.


By addressing operational challenges through automation, enhancing customer service with upgraded amenities, optimizing parking space utilization, and leveraging data-driven insights for decision-making, Eden Car Park is poised to provide a seamless and convenient parking experience for all patrons.


This initiative underscores Eden Car Park's commitment to modernization and continuous improvement, ensuring it remains a cornerstone of convenience and reliability in Abbotsford's urban landscape.

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